COVID-19

Fresh air and open spaces are a huge part of the attraction of Heath and Shore cottages. Inside, cleanliness and safety are just as important as comfort.

During this COVID pandemic, we are introducing extra measures for your wellbeing and peace of mind as well as to protect our cleaners and the local communities.

We need you to play your part too.

BOOKING WITH US

Heath and Shore cottages will remain open subject to regulations.

We will continue to follow guidance from Scottish Government to protect the wellbeing of the wider community. This may mean that for periods of time we cannot accept bookings from people living in areas with restricted travel. It may also mean that the cottages occasionally must be closed. We will contact affected customers immediately when such changes occur.

Flexible cancellation terms

Bookings made after 1 July 2020 are protected by Master Cancel’s flexible terms & conditions. This allows you to book with confidence, knowing that if you cancel for unforeseen circumstances (e.g. Covid or lockdown) up to and including 2 days before the check-in date, we will refund you in full. If you do need to cancel your stay, please contact us.

Bookings made by customers while affected by travel restrictions may not be covered by the insurance – if this affects you, please contact us to discuss options.

See full information in terms and conditions.

PREPARING FOR YOUR STAY

Don’t travel if someone in your group may pass on the virus

If during the 14 days prior to your arrival, you or anyone in your group develops symptoms, or tests positive for COVID-19, or needs to self isolate, you must not travel to our cottage.

Bring everything you need with you

We have removed a number of items from our cottages that are not easy to sanitise between bookings. This includes hairdryers, books & magazines, DVDs, games & toys, tourism leaflets.

You can get an indication of the services and places open on VisitScotland website

ARRIVING AND DEPARTING

Check-in time is 5pm. Please avoid arriving earlier.

The key for the cottage is in a key-safe near the front door – the code and other cottage information is sent to you in advance. If you need anything during your stay, we are just a phone call away.

Check-out time is 9am

Our cleaning process is considerably longer than before and we need time to prepare for the next guests. A note with simple instructions for you to follow on departure will be left in the cottage. A fresh note is left for every group.

Risk Assessment

We have conducted a detailed Risk Assessment to ensure the safety of our guests and staff and will continually review it to take account of changes in guidelines or legislation. A copy of our current Risk Assessment is available on request.

Our new cleaning arrangements follow industry best practice protocol

Our cleaners have completed training in Covid-19 Holiday Let Cleaning Protocols and we are using Virucide disinfectants that comply with EN 14476.  The cleaners follow our strict cleaning protocol and on arrival you will find a check-list explaining the items and areas that have been sanitised.

We leave appropriate cleaning materials and disinfectants for use during your stay.

PROTECTING YOURSELF AND OTHERS

If you test positive or develop symptoms during or after your stay

If anyone in your group develops symptoms of COVID-19 during your stay (i.e. high temperature, persistent cough, loss of taste or smell), you must inform us.  If you are well enough to travel, you should return home immediately and follow current Government guidance regarding testing and self-isolation.

If you become ill within 14 days of returning home, you MUST let us know.

Please follow social distancing at all times

Our communities are delighted to be welcoming visitors back to our wonderful area. They are also anxious about the risks of the virus spreading again, so please be respectful, responsible and kind.  Think about the needs and priorities in the local community, follow all notices and guidance in shops and other businesses, bring appropriate face-masks and use when required, avoid busy areas, and be prepared to change your plan if areas are crowded or social distancing isn’t easy. Be kind and be safe.

 

03 November 2020